Refund policy
We accept returns within 15 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
Non-Returnable Items
For hygiene and quality assurance, Satchled does not accept returns on:
- Worn or used items
- Damaged items not reported within 48 hours of delivery
Return Process
To initiate a return, please contact Satchled with your order number. Return instructions will be provided once your request is approved.
Refunds
Once your return is received and inspected, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear depending on your payment provider.
Exchanges
Satchled does not offer direct exchanges. If you would like a different item, please return your order and place a new one.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact Satchled within 48 hours of delivery with photos, and the team will resolve the issue promptly.